Writing reviews is a great way to make a living, but it’s something you tend to do alone. So it’s a good idea to balance this work with a money-making opportunity that involves social interaction. And there’s no better way to do that than to get paid for chatting! 

Can you really get paid just for talking to people? Absolutely…and here’s why. Online sales are booming. Millions of people are ditching shopping at the mall and ordering over the Internet instead.  A glance at an Ecommerce growth chart shows us how quickly sales are moving online.

And for you, this is a once-in-a-lifetime opportunity. Because this huge global shift towards online ordering has created an exciting new world of jobs. Forget commuting, office politics, and all the misery of a regular job. Now you can make great money by just chatting with people. 

How is this possible? It’s all about looking after customers. With so much business happening online, taking care of website visitors has become a major priority. Companies need to be sure they have a great experience, find the answers they need, and purchase without difficulty. 

As far as is reasonably possible, they need to recreate the experience of shopping one-on-one in the real world. In other words, they need to add the human touch. Not so many years ago, there was no easy way to do that. Customers could only get in touch by sending emails or creating a support ticket. That was usually slow and unreliable and an unsatisfactory way to deal with problems. 

All too often, sales were lost because visitors didn’t get the answers they needed quickly. Even worse, a customer might be annoyed by the slow response and leave a bad review on Yelp, TrustPilot, or the Better Business Bureau website. That harms the business’s reputation and causes more lost sales in the future. 

Something had to be done, and live chat proved to be the perfect solution. Nowadays, we are all used to using chat systems to talk to our friends, colleagues, and acquaintances. We often use multiple chat apps, such as Facebook Messenger, Whatsapp, Viber, Line, or Telegram. Chatting online is a natural part of our daily lives, and it’s an easy and familiar way to communicate.

Because of this, it made perfect sense for businesses and other organizations to adopt live chat as a way to talk to customers. So they started using special live chat software to engage with people on their websites, and the results were off the charts! It soon became apparent that website visitors prefer live chat to any other method of communication.

Talking over live chat is more popular than using email, apps, social media, or phone calls. The biggest reason for this is that people get their questions answered quickly. They don’t get left on hold on never-ending phone calls, and they can do other things online while waiting for a reply. Interestingly, once people have used live chat once and seen how well it works, they are keen to use it again in the future.

This tells us that the use of live chat software will continue to expand, which means even more jobs in the future. In fact, 41% of consumers now say they expect to see live chat on a website, and they are disappointed if the service is not offered. So they may well take their business to another company that’s more up to date. 

The live chat market is predicted to reach the billion-dollar level soon, but we’re still getting started. Only 9% of websites offer live chat right now, so there’s still plenty of room for the chat market to grow.

This means the number of live chat jobs is exploding, opening up a wealth of opportunities. This is a great time to be starting as a live chat agent. You are getting in on the ground floor with an opportunity that will get bigger every year. 

As you can now see, going into live chat can be a great decision. It puts you in pole position to make top dollar in a market with thousands of jobs. But what does it mean to become a live chat agent? What will you do, and how will you do it? We’ll answer those questions in this lesson.

Once hired as a live chat agent, you will usually work from your own home—or from anywhere else you choose. As long as you can get online, you are good to go. So you may want to spend a few hours at a local cafe, pop round to visit a friend...or just settle onto your sofa with a cup of Joe and some cool music. It’s up to you. You have the freedom to do things your way, as long as you get the job done.

You will need to use a laptop, as you may have several chats open simultaneously. You could do this on your phone at a pinch, but it is much easier using a desktop machine. Your company will provide you with the software you need. In most cases, you don’t need to download anything. You simply get online and log in with the details provided.

Once you have logged in, you will signal that you are ready to start work. Then you are on your way. Thanks to the company’s training program, you will know what to do and how to do it. Better still, the work is not only rewarding financially but good fun, too.

Here’s how things work in a typical live chat system. Once you log in, you will be able to see who is waiting for help. Next, you can browse through the queue of people waiting and select someone to engage with. This will usually be the first person in the queue—the one who has been waiting for the longest time (hopefully no more than a minute or two).   

Once the chat has started, you can ask the visitor how you can help. Most of the time, you will find that the questions people ask are simple ones. For example, people will want more information on the products or may have questions about how to pay, when the item will be delivered, etc.

You will have a Knowledge Base to assist you, so there’s no need to panic if you get a question that looks difficult. The Knowledge Base is a library of all the information you need to help people. You will nearly always find the answers you need in there. If you are still stumped, you can ask your colleagues for advice.

As with any job, your first day may seem a little nerve-wracking, as you have a lot to learn. But you will soon pick things up. Then you will find you can answer 9 out of 10 queries off the top of your head.

Remember that your Team Leader is always on hand to help you. So if anything doesn’t make sense, or you don’t know what to do, just reach out. You will get all the help you need to keep things flowing smoothly. 

When it’s time to finish for the day, you simply log out of the system. The hours you have worked are recorded automatically, so you can get paid at the end of the week.

Of course, the best part about finishing work is that you don’t have to face a grueling commute. No more spending an hour stuck in traffic or trying to squeeze onto crowded trains or buses. Instead, just stretch out on the sofa and relax—another day’s pay in the bank and a long evening of leisure ahead of you. 

There are worse ways to make a living, right?

Live chat jobs can be divided into three categories:

- Beginner Live Chat Jobs ($20 - $30 per hour)

- Intermediate Live Chat Jobs ($30 - $40 per hour)

- Advanced Live Chat Jobs ($40+ per hour)

The good news is that you can rise through the three categories quickly and increase your income. Because the industry is growing rapidly, there are not enough skilled people to fill the top jobs. So within months of starting as a newbie live chat agent, you may get promoted to a senior role where you earn top dollar. 

Let’s quickly summarize the kinds of live agent jobs you may be asked to do. 

Beginner Live Chat Jobs

When you get your first live chat job, you will have no experience or skills—so your pay will naturally be at the lower end of the scale. Yet you can still earn more than you would in most regular day jobs and have a much more enjoyable working environment.

You can make at least $20 an hour right out the gate, working as a Customer Service Assistant. You will be on the front line in this role, talking to customers (and potential customers) every day. Here are some of the tasks you will usually perform:

Pre-sales chat: helping website visitors find their way around and answering basic questions about products and services 

Post-sales chat: dealing with post-sales issues such as confirming delivery times and setting up software

Dealing with complaints: being friendly and helpful when things go wrong to resolve the problem and delight the customer

Offering deals and discounts: assist the company in maximizing revenue from website visitors by offering them promotional pricing

Intermediate Live Chat Jobs

Once you have a little experience in a beginner role, you will be ready to move up to the intermediate level. These jobs are no more demanding, but they require a different skill set. This means you can make extra money without too much effort. 

Intermediate jobs typically start at around $30 an hour, which works out at about $1200 per week. So it’s easy to see how the money starts to add up fast. 

One of the most important jobs at the Intermediate level is that of Subject Matter Expert. In this role, you will acquire detailed knowledge of the company’s products and services and be on hand to provide specialist help. The tasks you will do as a Subject Matter Expert include:

Responding to product queries: provide detailed or technical answers to questions from potential or existing customers

Answering topic questions: helping government or nonprofit organizations answer queries from the general public

Updating a knowledge base: add new information to the company’s ‘library of knowledge’ and revise existing content as necessary

Acting as a Deputy Team Leader: covering for the Team Leader when required and keeping the team running smoothly

Training other agents: using your specialist knowledge to help new team members get up to speed fast

Advanced Live Chat Jobs

Once you’ve got some intermediate-level experience under your belt, it’s time to move up to advanced jobs. The most important role in this category is the job of Team Leader. In this position, you will be leading a group of live chat agents—ensuring that the live chat support process runs smoothly. 

Pay in this role typically starts at around $40 an hour, or $1600 per week. That works out at a whopping $83,200 a year. That’s an excellent income by any standard—and phenomenal for a role you can do from home in your pajamas.  

You may be working with agents all over the world, and your key responsibilities will include:

Managing agents: ensuring that agents do their job well and provide the right level of support to all website visitors

Recruiting agents: helping to hire agents to expand the team or replace other agents who have moved on

Onboarding agents: assisting new hires in learning the ropes and getting up to speed fast

Managing problem customers: dealing with the most serious complaint issues at a senior level

Reporting to senior management: keeping the board up to date with how well the live chat team is doing

Live chat jobs are open to anyone, and no special qualifications or expertise are required. You can do the job from anywhere, as long as you can get online. 

So no matter where you live, or what your background is, you can make an excellent income with live chat jobs. 

You’ve seen how big and exciting the opportunity is. And we’ve discussed how you can do your live chat work from anywhere, and make good money, too. So how do you get started?

We recommend you launch this new income stream with the help of Social Sale Rep Live Chat Jobs. Here you’ll get all the training you need to succeed in this field, plus a direct link to all the best live chat jobs.

Check out the live chat jobs opportunity and see how you can get paid for chatting!

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